Shipping policy

Kairo Haus Shipping Policy

At Kairo Haus, we strive to deliver your stylish purchases promptly and efficiently. Please review our shipping policy below for details on delivery times, costs, and procedures.

1. Shipping Destinations:

We currently ship within Australia and to select international destinations. Please check the shipping options at checkout for availability to your location.

We reserve the right to modify our shipping destinations at any time.

2. Shipping Costs:

Shipping costs are calculated at checkout and are based on your order's weight, dimensions, and destination.

We may offer free shipping promotions for orders that meet specific criteria. Please check our website or promotional materials for current offers.

3. Delivery Times:

Domestic (Australia):

Standard Shipping: 3-12 business days.

International:

Delivery times for international orders vary depending on the destination and shipping method selected. Estimated delivery times will be provided at checkout.

Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.  

These are estimated delivery times. Kairo Haus is not responsible for delays caused by postal services, courier companies, or unforeseen circumstances.

4. Order Processing:

Orders are typically processed within 1-2 business days.

You will receive a confirmation email with tracking information once your order has been shipped.  

5. Shipping Carriers:

We utilize reputable shipping carriers such as Australia Post, DHL, and other courier services to ensure reliable delivery.

The carrier used for your order will be selected based on the shipping method and destination.

6. Tracking Your Order:

You can track your order using the tracking number provided in your shipping confirmation email.

Please allow up to 24 hours for tracking information to become available.

7. Delivery Issues:

If you experience any delivery issues, such as lost or damaged packages, please contact us immediately.

We will work with the shipping carrier to resolve the issue as quickly as possible.

If a parcel is marked as delivered, but you have not received it, you must contact us within 7 days of the marked delivery date.

8. Address Accuracy:

Please ensure that your shipping address is accurate and complete.

We are not responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses.

9. Changes to Shipping Policy:

Kairo Haus reserves the right to modify this shipping policy at any time. Any changes will be posted on our website.

Contact Us:

If you have any questions or concerns about our shipping policy, please contact us at:  

Email: Kairohaus@gmail.com

Thank you for shopping at Kairo Haus!